Privacy Policy

1. Overview

Jianou Pty Ltd trading as Starklab ("we", "us", "our") is committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose, and protect your information when you visit starklab.com.au or engage our services.

2. Information We Collect

We may collect the following personal information:

• Name and email address (via our contact form)
• Project details you share with us
• Usage data collected via Google Analytics (anonymised IP addresses, pages visited, device type, browser)

3. How We Use Your Information

We use your personal information to:

• Respond to your enquiries and provide quotes
• Communicate with you about our services
• Improve our website and user experience
• Comply with legal obligations

4. Third-Party Services

We use the following third-party services that may process your data:

• Google Analytics — for website usage analytics (Google LLC, USA)
• Slack — for receiving contact form submissions (Salesforce, USA)
• Firebase Hosting — for website hosting (Google LLC, USA)

These services may store data outside of Australia. By using our website, you consent to the transfer of your data to these services.

5. Cookies

Our website uses cookies for Google Analytics. These cookies collect anonymised data about how you use our website. You can disable cookies in your browser settings at any time.

6. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Our website is served over HTTPS and hosted on Firebase with enterprise-grade security.

7. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Complain about a breach of the APPs

8. Contact Us

If you have questions about this privacy policy or wish to exercise your rights, please contact us.

9. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date.